Visitor Guide

Visitor Guide

Welcome to Highpoint Health! Our priority is to not only provide our patients with extraordinary care and medical excellence but to extend our warm and compassionate care to those visiting with us as well.  If you have any questions, please do not hesitate to ask.

Please click here for directions to Highpoint Health.

Visiting Hours

COVID-19 Visitor Restrictions in Place

As our community approaches the influenza (flu) season and remains in the midst of COVID-19, we have reviewed our visitation guidelines to ensure the safest way possible for our patients to have visitors. Effective Wednesday, October 28, updated visitor guidelines have been implemented. Inpatient visitation will be restricted to one visitor per day during the established visiting hours.

These safety measures are being proactively implemented to do what's best for our patients, associates and physicians before the influenza virus becomes prominent in the community and coupled with COVID-19, results in added illness.

PLEASE NOTE: COVID-19 patients and those who are persons under investigation (PUI’s) may not receive visitors.

Thank you for your patience and understanding as we work together to keep everyone safe!

Visitors will be required to:

  • Wear a mask that covers both the nose and mouth at all times, including in the patient room. Any person wearing a face covering that does not meet that criteria will be asked to use a surgical mask that will be provided to them to wear during visitation.
  • Temperature screen upon entry and answer symptomatic questions.
  • Perform hand hygiene.
  • Travel directly to/from the patient room.
  • Maintain six feet of social distancing at all times during visit.
  • Remain at the facility during the lenght of their visit. (Visitors may not leave and return during the visit.)

One visitor may accompany a patient – as long as the patient isn’t suspected or confirmed COVID-19 – when receiving treatment in the following service areas:

  • Outpatient Surgery
  • Birthing Center
  • Inpatient Rooms
  • Emergency Department patients may have one visitor responsible for their transportation.
    - The visitor will be asked to wait in his/her car while we treat the patient.
    - We encourage both patients and visitors to bring their cell phones to support communication when necessary.

Visitors must meet specific requirements
If you’re visiting a patient in one of the four designated treatment areas, you must:

  • be age 14 or older
  • remain in the patient’s room
  • alert the nursing staff when leaving

Exceptions will be made for families of loved ones who are facing imminent death (see below).

Imminent Death

  • Visitors will be limited to parents, spouse and/or significant other, siblings and children aged 14+
  • Amount of visitation time may be determined based upon patient circumstances
  • Any visitation exceptions outside of these guidelines will need to be approved by the nursing supervisor

Outpatient Services (blood work, lab, testing, imaging, therapy, etc.)

  • Only the patient may enter the building. The patient will be temped screened and should be masked upon arrival.
  • If the patient has a driver, the driver will be asked to return once the patient’s procedure/surgery is complete.
  • Minors (children under 18) who come in for outpatient services, procedures, or treatment ARE permitted to have ONE (1) adult accompany them. 
  • If an adult patient requires someone to accompany them due to cognitive or physical needs, one person will be permitted in order to provide necessary care.

Community Clergy

  • Community Clergy will be limited to one community clergy member per patient during the established visiting hours of 9:00 am to 5:00 pm.
  • A clergy member will be not considered a visitor.

Please bear in mind that older patients with chronic medical conditions are at a higher risk of contracting COVID-19. Please review the Centers for Disease Control and Prevention and the Indiana State Department of Health if you’re considering a visit. 

Connecting with loved ones who are unable to visit
There’s nothing worse than being separated from your loved ones when you’re recovering from an illness, disease, accident, or surgery. Unfortunately, that’s the harsh reality facing our patients due to stricter COVID-19 visitation policies. To help our patients connect with family and friends who are unable to visit, remote methods are available via phone or video calls. 

Hospital entry points and visiting hours

  • The hospital’s main lobby is open from 6:00 am to 4:30 pm, Monday through Friday.
  • The Emergency Department is open 24/7.
  • Inpatient visiting hours are from 9:00 am to 5:00 pm daily.
We understand these restrictions aren't ideal, and we apologize for any inconvenience. Please remember we're taking these actions to protect our patients, visitors and healthcare team.

COVID-19 is an evolving situation and restrictions may change. This page will be updated daily with the latest information.


The cafeteria is located on the ground floor of the hospital.  It offers a wide array of hot and cold foods for breakfast, lunch and dinner.  Items available for lunch and dinner include full meals, soups, sandwiches, salad bar, fruit, ice cream, snacks and desserts.  Most items are available a la carte. 

Cafeteria Hours

  • Monday - Friday: 6:30 am - 8:30 am, 11:00 am - 1:30 pm, 4:30 pm - 6:00 pm
  • Closed on weekends and holidays

Vending Machines

Vending machines are located on the first floor near Administration and on the ground floor in the cafeteria.

Gift Shop

Closed until further notice

Interpretation Service

If you speak a non-English language, call 812-532-2899 and you will be connected to the Clinical Supervisor who will assist you with interpreter services at no cost to you.

Si habla un idioma que no sea Inglés, llame al 812-532-2899 y se le comunicará al supervisor clínico que le ayudará con los servicios de intérprete sin costo para usted.

Hearing Impaired

If you are in need of a hearing-impaired interpretation service, please contact the clinical supervisor at 812-532-2899. Highpoint Health offers a telecommunication device (TDD) for the hearing impaired.


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Phone: 812-537-1010 or 800-676-5572 | Hearing Impaired: 812-537-8436
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