Patients’ Bill of Rights and Responsibilities
Highpoint Health supports and protects the basic human, civil, constitutional, and statutory rights of each patient. Each patient admitted and/or the patient’s representative receive a copy of the Patients’ Bill of Rights and Responsibilities in the Patient Guide. A copy of the Patients’ Bill of Rights and Responsibilities is posted in all registration and waiting areas.
All hospital staff receives education regarding patient rights during orientation and annually. Physicians receive education regarding patient rights during their orientation. Any discriminatory behaviors by hospital staff may lead to corrective action.
As a patient at Highpoint Health, you are entitled to certain patient rights.
- You have the right to impartial access to treatment and facilities, regardless of race, color, national origin, religion, sex, sexual orientation, ethnicity, age, disability, or gender identity.
- You have the right to exercise your rights while receiving care or treatment in the facility without coercion, discrimination or retaliation, or sexual discrimination which includes, but is not limited to, discrimination based on an individual’s sex, including pregnancy, related medical conditions, termination of pregnancy, gender identity, and sex stereotypes.
- You and/or your representative have the right to participate in the development and implementation of the Plan of Care.
- You, or a representative, as allowed under State law, have the right to make informed decisions regarding care, be informed of health status, be involved in care planning and treatment, and be able to request or refuse treatment.
- You have the right to receive care in a safe setting.
- You have the right to be free of all forms of abuse or harassment.
- You have the right to consent or refuse treatment after being adequately informed of the benefits and risks of, and alternatives to treatment.
- You have the right to be fully informed of and to consent or refuse to participate in any unusual, experimental or research project without compromising access to services.
- You have the right to know the professional status of any person providing care/services.
- You have the right to know the reasons for any proposed change in the Professional Staff responsible for your care.
- You have the right to personal privacy.
- You have the right to confidentiality of your clinical records maintained by the facility.
- You have the right to access information contained in your clinical records.
- You have the right to know the reasons for transfer either within or outside the facility.
- You have the right to be informed of the relationship of the facility to other persons or organizations participating in the provision of care.
- You have the right of access to the cost, itemized when possible, of services rendered within a reasonable period of time.
- You have the right to be informed of the source of the facility’s reimbursement for services and of any limitations that may be placed upon your care.
- You have the right to be free of unnecessary use of physical or chemical restraint and/or seclusion as a means of coercion, convenience or retaliation.
- You have the right to formulate advance directives and to have hospital staff and practitioners comply in accordance with the Federal and State Patient Self-Determination Act.
- You have the right to have a family member or representative of choice and your own physician be notified promptly of your admission to the hospital.
- You have the right to be informed of the right to have your pain treated as effectively as possible.
- Your family has the right of informed consent of donation of organs and tissues.
You have the right to contact the following agency and report any problem or concern that you feel has not been adequately addressed:
ISDH, Division of Acute Care
2 N. Meridian St., Indianapolis, IN 46204
800-227-6334 | website: www.in.gov/isdh
- You have the right to request and receive an electronic copy of your medical record and/or discharge instructions.
With your patient rights come your patient responsibilities.
- You have the responsibility to provide your doctor and staff members with accurate information about past illnesses, current health problems, and any medications you have been or are taking.
- You have the responsibility to follow the directions of your physician and others that care for you and to ask questions if you do not understand instructions or you do not think you can follow them.
- You have the responsibility to provide accurate financial information and to make satisfactory arrangements regarding your hospital bill.
- You have the responsibility to seek information and guidance about your healthcare and to express your point of view about any aspect of that care.
- You have the responsibility to respect the rights of others by observing the hospital’s tobacco-free regulations and other safety policies.
- You have the responsibility not to disturb other patients by being considerate in limiting noise and observing visiting rules.
The Patients’ Bill of Rights and Responsibilities will be reviewed annually and approved by the Highpoint Health Board of Trustees.