Thank you for choosing Highpoint Health for your healthcare needs. At any time during your stay, please do not hesitate to let us know if there is anything you need.
Depending upon the reason for your visit to the hospital, you will be instructed to go to a specific department or area of the hospital to complete the registration process.
Upon arrival, all inpatient and outpatient surgery patients should go to Outpatient Surgery on the first floor of the hospital, adjacent to the main hospital lobby. Endoscopy patients should go directly to the Endoscopy Suite, #240, on the second floor of the Highpoint Health Professional Building.
Patients coming to the hospital for rehabilitation services (physical, occupational and speech therapies) should register in the Physical Therapy Department on the ground floor of the hospital. Patients arriving for therapy may wish to park in the designated lot at the far east end of the hospital, adjacent to the Community Mental Health Center parking lot.
All other non-emergency patients should go to Registration on the ground floor of the hospital. This includes, but is not limited to, patients coming to the hospital for X-rays, MRIs, CT and PET/CT scans, blood work, stress tests, nuclear medicine procedures and inpatient admissions.
Patients arriving prior to 6:30 a.m. or after 6:30 p.m., Monday through Friday, prior to 7:00 a.m. or after 3:30 p.m. on Saturday, or anytime on Sunday, are asked to go to the Patient Registration Desk in the Emergency Department.
At each of these locations, a registrar will finalize your registration process and direct you to the appropriate area for your procedure. Except in the case of extreme emergencies, all patients must be registered before receiving treatment.
What to Bring / What Not to Bring
When you arrive at Highpoint Health, please be sure to bring the following with you:
- Personal identification
A list of the medications you are taking and the amount you take daily of each medication
(you do not need to bring the medications with you)
- Current insurance information
- Pre-certification in writing from your health insurance company
- Emergency contact information
- Consider bringing glasses, toiletries, change of clothes/pajamas, slippers, other overnight supplies
VALUABLES, CASH AND OTHER PERSONAL PROPERTY
Highpoint Health requests that patients bring limited cash or personal items with them for their hospital visits. Patients should not bring jewelry, credit cards, cash other than pocket change or additional valuable property to the hospital. Highpoint Health is not responsible for money or other items which may be lost, broken or misplaced during your visit.
If you are currently a patient and have cash or valuables with you, please send it home with a family member. If this is not possible, please ask your nurse to contact the Highpoint Health Patient Accounting Office for a valuables envelope. This envelope, containing your valuables and/or cash, will be placed in the hospital safe until your discharge.
The hospital also requests that you do not bring large electrical appliances or other items such as televisions, DVD or VCR players, or electric blankets to the facility. Safety restrictions require us to prohibit the use of such outside appliances within the hospital. Patients may bring small, personal electrical items including hair dryers and razors, provided the items undergo an inspection by the hospital's nursing staff before they are used. Laptop computers, cell phones, and PDAs are permitted.