Patient and Family Advisory Council



Consider Joining our Patient and Family Advisory Council

Why does Highpoint Health have a Patient and Family Advisory Council (PFAC)?

Patients and families have an important role in helping Highpoint Health best meet the needs and priorities of the patients we serve. A Patient and Family Advisory Council serves as a formal mechanism for involving patients, families, and staff as partners for policy and program development at Highpoint Health. PFAC members are a resource to guide the hospital’s priorities and planning as we seek to continually improve the delivery of healthcare to our community. 

These are the goals that guide our work:

  • To ensure that care is patient- and family-centered
  • To improve patient safety
  • To bring patients’ needs and concerns to the healthcare and leadership team
  • To improve patient and family satisfaction
  • To guide the hospital’s priorities and planning for the future
  • To further enhance the relationship between the hospital and our community

What do Patient and Family Advisory Council members do?

The council advises hospital leadership on patient needs and hospital priorities from a patient or family perspective. In addition, council members serve on committees or projects which influence patient care and the hospital’s strategic planning. 

Who is on the Council?

The PFAC has a maximum of 20 community members and four staff members, including the Vice President of Patient Care Services, the Director of Quality/Risk Management, the Director of Care Transitions and the Patient Advocate.

What’s the time commitment for PFAC members?

PFAC members make a commitment to serve for two years with an option to serve another consecutive two-year term. The Council meets bimonthly in the evening. In addition, PFAC members will be asked to serve on committees or group projects.  Committees may meet intensely for a few weeks, or monthly, or once in a while, depending on the goal of the committee. In addition, PFAC may be asked to participate in special activities such as conferences or educational events at the hospital.

What are the steps to becoming a member of the PFAC?

If you are interested in becoming a part of the PFAC, you will be asked to complete an application. The application will be reviewed by hospital staff. If you are invited to be a part of the PFAC, you will be asked to come in for an interview at the hospital and submit to a background check. Upon acceptance, you will be required to complete a TB test and new council member orientation.

How do I know if this is the right commitment for me?

Here are some qualities we feel will serve a person well on the PFAC and what we will be considering as we interview potential members. You must have the ability to:

  • Use your personal experiences constructively
  • Listen well
  • Display a positive attitude
  • Listen to differing opinions and share different points of view
  • Speak comfortably and honestly in a group
  • Work in partnership and accomplish goals with others
  • See beyond your own personal experiences in order to support the larger mission

What kind of training and support will PFAC members receive?

PFAC members will receive an introduction to the basic operating procedures of the PFAC as well as an overview of the hospital’s mission and services. Mostly, we want you to feel comfortable partnering with us, so we will see that your orientation is tailored to suit your needs and that any questions are answered.

Benefits of being an advisor: 

  • Opportunity to bring about meaningful change
  • Opportunity to expand your knowledge and skills
  • Opportunity for sharing information
  • Satisfaction from making a contribution and giving back to your hospital
  • Opportunity to network 

Benefits to Highpoint Health:

  • Improve quality and safety and reduce medical errors
  • New energy and inspiration
  • Increase opportunities for learning, understanding, and empathy
  • Improve patient, staff and physician satisfaction
  • Save and use financial resources more wisely
  • Timely feedback and ideas
  • Connect more effectively with the communities we serve 

Four Core Concepts 

Dignity and Respect
Healthcare practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs, and cultural backgrounds are incorporated into the planning and delivery of care.

Information Sharing
Healthcare practitioners communicate and share complete and unbiased information with patients and families in order for them to effectively participate in care and decision-making.

Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.

Patients, families, healthcare practitioners and leaders collaborate in policy and program development, implementation and evaluation; in facility design; and in professional education, as well as in the delivery of care. 

If you are interested in learning more on how to become a member of the Highpoint Health Patient and Family Advisory Council, please contact Debby Allen, MDiv, Chaplain and Patient Advocate, at 812-537-8259


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