At Highpoint Health, we understand your concerns and health needs above all else, and we try to make the billing process as simple and easy as possible for you.
Your hospital bill is your responsibility and it is due and payable upon receipt of your statement. It is also your responsibility to provide all necessary information to the hospital or other sources, so that your bill may be paid promptly.
By paying your bill promptly upon receipt of your statement, a courtesy prompt-pay discount may be available upon request. To facilitate this, please contact the Patient Accounting Customer Service unit, prior to sending your payment, at 888-325-6092.
A variety of payment plans are available if payment in full cannot be made upon receipt of your statement. Therefore, it is important for you to contact the Patient Accounting Customer Service unit at 888-325-6092, so that they may assist you in establishing a payment plan or in applying for financial assistance.
Appointments with the Financial Counselors are available by calling 812-537-8220 or 800-676-5572, extension 8220. You may wish to meet with them prior to the day of your admission. If that is not possible, you may request to see them at the time of admission, during your hospital stay or at the time of discharge.
Fees charged by your family physician or specialist, as well as others involved in your care such as a radiologist, pathologist or anesthesiologist, are not included in your hospital bill. You will be billed directly by these individuals.
Questions about your hospital bill should be directed to the Patient Accounting Customer Service unit at 888-325-6092. The office is open for your convenience, Monday through Friday, from 8:00 a.m. to 4:30 p.m.